What is the difference between In Stock and Preorder?
In Stock items are available now.
Preorder items are for upcoming releases and arrival timing may change.
Are products sold individually?
No. Products are sold as full sets only.
Each set includes all variants listed for that series.
What does Whole Set mean?
Whole Set includes all variants in that series.
The full set quantity depends on the product.
How is set quantity calculated?
Quantity refers to the number of sets in your order.
If a set includes 5 variants, a quantity of 2 means 2 full sets.
Are all in-store products listed online?
No. Some capsule toys are available in store only and may not be listed online.
Do you ship outside Canada?
Yes. We currently ship across Canada and to the USA.
How much is shipping?
Shipping rates are shown at checkout based on your delivery area.
What happens if I order both in-stock and preorder items?
Orders containing both in-stock and preorder items may be fulfilled together once preorder items arrive.
To receive in-stock items sooner, we recommend placing separate orders for in-stock and preorder items.
When will my preorder arrive?
Preorder timing depends on the release schedule and shipment timing.
Arrival dates are estimates and may change.
Can I return or refund my order?
All sales are final unless there is a problem with the order.
Please contact us if you receive the wrong item or if your order arrives damaged.
Is preorder timing eligible for return or refund?
No. Preorder timing is not eligible for return or refund.