All sales are considered final unless there is a clear issue with the order.
Please contact us if:
- you received the wrong item
- your order arrived damaged
- there is a problem with pickup or delivery
We do not accept returns or exchanges for:
- change of mind
- opened products
- random outcomes from Random 1 purchases
- delays related to preorder estimates
Preorders
Preorder dates are estimates only. Delays alone do not qualify for a refund unless otherwise stated.
If there is an issue with your order, please contact us with your order number and clear photos if needed.