Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original packaging intact. You’ll also need the receipt or proof of purchase.

Opened capsule toys, blind-box products, or collectible items are not eligible for return unless they are defective, damaged, or incorrect.

To start a return, contact us at raymond@gachastation.ca. Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item. Please include your order number and photos of the issue so we can evaluate the problem and make it right.

Exceptions / Non-Returnable Items

Opened capsule toys, blind-box products, and opened collectible products cannot be returned unless they are defective, damaged, or incorrect.

Sale items and gift cards are final sale and cannot be returned.

Exchanges

We do not offer direct exchanges. The fastest way to get a different item is to return the eligible item and place a new order once the return is accepted.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at raymond@gachastation.ca.